If you wish to register a complaint, please write to us, or telephone Phillip White ( compliance officer ) telephone 0113 2708660. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.